Corporate Contracts Division
SLA Enforcement & Processing Directives
Effective Date: January 1, 2026 | Document ID: SS-SLA-902B
Section 1.0: The Performance SLA & Threshold Guarantees
Sales Stag operates its Performance Architecture under a rigid, mutually binding Service Level Agreement (SLA). The SLA mandates a non-negotiable minimum threshold of ten (10) Qualified Events per standard 30-day billing cycle. This guarantee applies explicitly to the Performance Tier. Retainer/Pod models operate under separate, customized volume thresholds determined during the Master Services Agreement (MSA) onboarding phase.
Section 2.0: The "Qualified Event" Matrix
To protect our enterprise partners from "tire-kickers" and unqualified volume, a meeting is strictly classified as a Qualified Event only when the following absolute conditions are met:
- ICP Alignment: The prospect's entity perfectly satisfies the Ideal Customer Profile (ICP) parameters (including minimum revenue thresholds, employee headcount, and technology stack) established in Exhibit A of the client's MSA.
- Decision-Maker Authority: The individual accepting the meeting holds a verified executive title (e.g., VP, Director, C-Suite) with purchasing power or direct influence over the designated department.
Section 3.0: Threshold Breach Protocol (SLA Pause)
Sales Stag engineers architecture designed to over-deliver. However, in the mathematical anomaly that the 10-Meeting Floor is not actualized within the strict 30-day cycle, an immediate "SLA Pause Event" is triggered. The Data Controller’s subsequent billing cycle is entirely suspended. Sales Stag fully absorbs 100% of the operational overhead, data procurement costs, and infrastructural labor required to continue deploying campaigns until the agreed-upon 10-meeting deficit is resolved. Billing resumes only upon verified threshold achievement. We do not get paid for effort; we get paid for output.
Section 4.0: Data Processing & CRM Telemetry
Upon securing a Qualified Event, prospect data (PII) is transferred to the Data Controller via direct, encrypted API integration with their designated CRM (e.g., Salesforce, HubSpot). Sales Stag does not maintain persistent storage of target data beyond the active lifecycle of an outbound sequence. All scraping feeds, intent signals, and multi-touch workflows are executed within isolated, hyper-warmed secondary domains to completely insulate the Data Controller’s primary corporate DNS from algorithmic blacklisting.
Section 5.0: Intellectual Property & Mutual NDA
The "Signal-to-Close" architecture deployed by Sales Stag relies on proprietary intent-scraping methodologies, algorithmic deliverability protocols, and psychological copy frameworks. Because these systems represent classified trade secrets, the Data Controller agrees to a strict Mutual Non-Disclosure Agreement (NDA) regarding the specific technical workflows and internal operations utilized by Sales Stag.
Section 6.0: Absolute Revenue Disclaimer
Sales Stag engineers top-of-funnel pipeline and secures high-conviction corporate introductions. We claim absolute responsibility for pipeline origination. However, we explicitly disclaim all liability regarding the final closure of revenue. The offer viability, sales floor execution, closing methodologies, pricing negotiations, and post-meeting follow-up remain the exclusive operational burden of the Data Controller's internal sales team.